| Policies Tips and Gratuities Tips and gratuities are accepted for a job well done. Your pet sitter keeps 100% of any tips and gratuities. New Cancellation Policy Cancellation Charge Schedule (starting 6/01/2007) If you have to cancel any of your scheduled services please refer to the cancellation policy below to see what your charges will be. 0 - 24 hours prior to any service, and/or Holidays: Full payment is charged for all services scheduled. 24 - 48 hours prior to any service, and/or Holidays: 50% payment is charged for all services scheduled. Clients scheduled for regular daily walks will not be charged this fee. More than 48 hours prior to any service, and/or Holiday: No charges will be billed. Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled, unless they have notified Pampered Pets according to the above Cancellation Schedule. Payments For daily dog walking, payment is to be made weekly on the first day of service. For in home service, payments are to be made before your departure. Cash or check is accepted. All payments are to be made in full. Holiday Rates There is a 50% surcharge for services provided on major holidays (New Years Eve Day, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Eve Day, Christmas Day). Dog Walking All dogs must be current on vaccinations and have a current rabies vaccination and tag. Clients are responsible for any fines a pet sitter incurs while walking a dog, if the dog does not have a current license. We do not walk dogs on flexi-leads for safety reasons, nor do we walk dogs off leash. Notifying Us When You Return Home When we take care of your pet while you are out of town, it is important to notify us when you return. Please contact us within two hours before your next scheduled visit that you have returned home. If we don't hear from you and we cannot reach you, additional visits may be necessary to ensure the safety of your pet. These visits will be charged at one and one half times the normal rate. |
 | |  | |  | |  | |  | |  | |  | |  |
| Proudly servicing parts of Springfield, parts of Hampden, Wilbraham, West Springfield, East Longmeadow, Longmeadow, Southwick & Westfield (413) 525-1043 or 330-PETS (7387) |